FAQS
Got questions about the borrowing process?
Below are some general guidelines.
Still have questions? Feel free to email info@libraryofthingsyxe.com
Does it cost anything to borrow the items?
We now have two general memberships ($30, $50) and a community group membership ($125) option that have each have their own benefits, so you can pick the one that best suits your needs.
We are proud to be able to offer a wide range of useful items to the community and are dedicated to reducing barriers where possible. If cost is a barrier we also have a $0 limited membership available by application.
Most items can be borrowed with any valid membership. Some specialty items will require a credit card on file and may be restricted to the group membership type. Credit cards will only be charged when specialty items are 60 days overdue. There are no additonal "rental" fees or deposits required to loan items.
All membership fees and monetary donations we receive go towards helping us pay expenses such as insurance, space fees, and maintaining our items. Thank you!
Can I only borrow the items for one week?
Most items will be loaned for 1 week. Loan length will change based on your own membership type and the item type. We have a very diverse inventory and as such some items will be needed for less or more time. Some unique items may have shorter borrowing periods during their popular seasons (Trending Items) and others may need longer loan periods to be useful. We will keep that in mind when reviewing loan requests.
We ask members to request loan periods that best match their event/project to ensure timely returns and more access for all members.
Will my membership automatically renew?
General30 and General50 memberships will automatically renew when your membership expires if you have an active credit card on file.
If you prefer to renew your membership manually, you can opt out of automatic renewal at any time through your account.
Automatic renewal is simply there to make it easier to stay connected and keep borrowing without having to remember to renew your membership.
Can I renew an item if I need it longer?
It depends. The Library of Things is designed for short-term use to ensure access for as many members as possible. Some factors that may reduce loan lengths and prevent renewals are: seasonality, item popularity, item type, user history and membership type. Generally, it's one week to keep it consistent for all members and give them the same access to items. We review each request for renewal on a case-by-case basis.
Generally, after 1 renewal, you may be asked to return items for at least 1 week. This ensures access for more members. If, however, items are overdue, we may decline the initial renewal request.
As per the membership tiers:
- General 50 members can request a second renewal; if possible, we will accommodate it for another week.
- General 30 members can only request one renewal for a week.
When possible, we will renew general items for one week if contacted in advance. If you want to renew your item, please email us at info@libraryofthingsyxe.com, and we will let you know if it's possible.
**We do not renew trending or specialty items, as each membership says only general items can be renewed.
What is a Trending item?
A trending item is an item that is in high demand. Some items may come in and out of this catergory due to season or if we add more options of the same type to our inventory. All trending & specialty items must be returned after your loan for at least 1 week to ensure access for all members. Some restrictions may apply.
Why was my reservation denied?
The most likely reason that a reservation gets denied would be that the member has overdue items. We cannot allow new reservations until all outstanding loans have been returned.
when an item is 30 days overdue, excluding exigent circumstances, we will automatically issue a replacement fee onto the members account and send them an invoice. When the item is returened that fee will be waived.
When an item is 60 days overdue the member will placed on probation. Their borrowing will conitnue to be restricted until all issues have been remedied, including the return of overdue items or the payment of their replacement fee.
Another reason for a denied reservation may be that some items in your request aren't available to your current membership type.
Can I reserve items so that when I show up at the Library, I know they'll be there?
Absolutely! If you are new to the Library simply contact us and we can set the item aside for you. If you have already activated your membership by creating an account as well as showing a piece of photo ID to one of our volunteers, you can browse our online inventory and reserve an item - see how to use the library.
At pick up some items from your reservation may be unavailable if the previous borrowers fail to return the items on time.
*Please note that if you did not receive a confirmation email, your reservation was not processed.*
If you're running into issues with reservations just send us an email and we'll get you sorted!
What's a replacement fee?
The Library of Things is meant for short-term use. Returning items in a timeline manner ensures access for more of our members.
If you're having difficulty returning items and need assistance please contact us. If items remain overdue for too long we will issue you an invoice and add a charge to your MyTurn account. We call this a Replacement Fee. This fee allows us to replace the items that are missing and resinstate access for other members. If you still have the items we simply ask that you return them in good working order and we will waive the replacement fee.
Failure to return the items or pay the fee can result in loss of borrowing priviledges.
When can I pick up items I've reserved?
You'll receive an email when your items are ready for pick up. Come during our open hours on the set day and our volunteers will help you check them out.
If something comes up and that time no longer works for you please let us know as soon as possible and we will see what we can do.
I'm ready to return my item. Do I need to wait until the Library opens?
Nope! Items can also be returned Monday to Friday between 11 am to 4 pm. Give the item to Saskatoon Makerspace staff and our volunteers will check the items in when they arrive.
Can I donate items to the Library?
Yes, please! We are a volunteer-run project, and most of our items have been graciously donated by members of the community. Donating to the Library is a great way to let go of those items cluttering your house that you don't use very often - and the best part is, if you do want to use them in the future, you can come borrow them!
All donation will be reviewed to ensure they meet community need and fit within our space. Please review our donate things page to read more about donation guidelines.
This seems like a really great project. How can I get more involved?
Volunteers are what continue to make this project successful. Please consider donating your time to help us. We have many jobs from staffing the library on Saturdays to behind the scenes projects. The first step is to visit our Volunteer page.
Want to make a financial contribution? Consider signing up for a membership, making a one-time donation via e-transfer or sponsoring us. We are currently looking for local organization willing to pledge monthly support. Any support helps us keep sign-up fees low and covers the cost of space fees, insurance, and inventory quality. If you're interested in sponsoring us please email sponsorship@libraryofthingsyxe.com
How can I tell my friends about the Library?
Can I get a refund?
The only transaction type that the Library of Things YXE will refund is a membership fee donation. This will only be refunded if the request for refund is made in writing to the Library Coordinator(s) before the membership has been used to borrow any items, and within 1 month of purchase. Please email info@libraryofthingsyxe.com to request the most up to date contact info.
Approved refund requests will be made via e-transfer and will be minus transaction fees.
The Library of Things YXE will not refund any other donation type, nor will we return items donated to us for our use.
If you do choose to request a refund for an unused membership within the first month, you are more than welcome to sign up again in the future.
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